Right of withdrawal

Exclusion of the right of withdrawal

Pursuant to Section 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal does notapply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. As a general rule, therefore, there is no right of withdrawal for contracts concluded with Pawtrait.

For all our goods that are not custom-made, the following applies to consumers within the meaning of Section 13 of the German Civil Code (BGB): You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

Withdrawal during the preview process is only possible subject to a cancellation fee. This amounts to €10 per artwork.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if such diminished value is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.